WooCommerce set up PayPal API for refunds

product-refund

Giving people refunds is an un-escapable part of doing business online. Sometimes people change their mind about a purchase. Sometimes the product arrives damaged or you might encounter product supply problems.

If your WooCommerce store uses PayPal to take payments you can set up PayPal and WooCommerce to easily refund people right from your orders dashboard.

Login into your WooCommerce website, click on Settings under the WooCommerce menu item in the lefthand menu.

WooCommerce_Settings

Then click on the Checkout tab. Click on the blue PayPal link underneath the top tabs.

WooCommerce_Settings_paypal

If you scroll to the bottom of the page you will see API Credentials. We will need to fill in the API Credentials to get refunds working.

WooCommerce_Settings_PayPal-API

To get your PayPal API Credentials, login to your PayPal account.

Click the My Account tab at the top. Then click the Profile link underneath the tabs.

Then click the My Selling Tools link in the sidebar area further down the page. Lastly find API Access in the list of preferences that appear. Click the update link on the right near API Access.

My_Profile_-_PayPal-API

On the API access page your will have two options. We need Option 2 – Request API credentials to create your own API username and password. Click the view API Signature link.

API_Access_-_PayPal

Here you can access your API Credentials. Click the show link for each of the API Credentials, API Username, API Password and Signature.

View_or_Remove_API_Signature_-_PayPal

Now copy and paste each into the corresponding area in the API Credentials area in the PayPal settings on your WooCommerce website page we saw earlier.

WooCommerce_Settings_paste-API

Remember to click the blue Save Settings button.

Now you will be able to issue refunds from the orders area of your WooCommerce site. To refund someone, click on the Orders link in the lefthand menu.

Orders_Woo_Commerce

This brings up the Orders page. You can see all the orders that have been made on your site. To edit and refund an order click on the eye icon on the right of the order you want to refund.

On the order edit screen, scroll down to Order Items box. Click the Refund button to issue a refund for the product.

Refund_Order_Woo_Commerce

PayPal will refund the purchase price for the product and you can relax.

FREE VIDEO TRAINING How to increase sales and profit for your WooCommerce store

FREE VIDEO TRAINING How to increase sales and profit for your WooCommerce store

A simple 5 step plan to increase sales and profit for your WooCommerce store without wasting money on ads

How much money are you leaving on the table?
Find out the 10 key conversion killing mistakes you might be making today.
Learn how I help my clients avoid them and make more sales.
 
Please enter your name.
Please enter a valid email address.
Something went wrong. Please check your entries and try again.
wine-ecommerce-eg-web-design

Ideas for selling wine online

Wineries have long had mail order clubs where people sign up to receive a mixed case of wine every 3…

Read More
shipping

Setting up WooCommerce shipping for New Zealand stores

November 18, 2015 WooCommerce has changed how the shipping works. This article is out of date. For a quick way…

Read More

Selling digital or information products with WooCommerce

A lot of business are starting to sell digital product in stead of the usual physical products. Their are many…

Read More